Services

Proven expertise in technological solutions

Digital transformation is about embedding digital technology across an organisation to improve how it operates, delivers services, and creates value. It goes beyond implementing new tools — it involves rethinking processes, ways of working, and user experiences to remain effective in a digital-first environment.

We support organisations through the core elements of digital transformation, including:

• Technology adoption introducing cloud platforms, automation, data analytics and AI to improve efficiency, resilience and decision-making.
• Customer experience designing and improving digital services to deliver clearer, simpler and more consistent user journeys across channels.
• Process optimisation streamlining workflows using digital tools and data to reduce cost, improve delivery speed and remove manual effort.
• Ways of working and culture supporting teams to adopt more agile, collaborative and outcome-focused ways of working.
• Data-driven decision making enabling organisations to use data and insight to inform strategy, measure performance and plan for the future.

Enhanced productivity from effective interaction

Our bespoke development work is aligned to UK public sector digital standards, including guidance from the Government Digital Service, the Central Digital and Data Office and the Technology Code of Practice. This ensures solutions are user centred, secure, scalable and designed for long term operation.

We deliver services using an iterative delivery model aligned to the standard phases of public sector digital delivery:

• Discovery focusing on understanding user needs, service objectives, policy constraints, existing systems and technical risks. Discovery outputs typically include service maps, user journeys, technical options and delivery recommendations.
• Alpha validating ideas through prototypes and early builds. Alpha focuses on reducing technical and delivery risk by testing assumptions, architectures and integration approaches at small scale.
• Private Beta delivering a working service to a limited group of users. Private Beta focuses on service completeness, security controls, performance, operational readiness and user feedback.
• Public Beta expanding the service to wider user groups while continuing to iterate based on real world usage, performance monitoring and support insight.

Across all phases, we apply proportionate governance, regular assurance and clear technical decision making to ensure alignment with organisational standards, delivery objectives and value for money.

Integrated enterprise platforms designed to operate at scale

We design, implement and support enterprise solutions built on established commercial platforms and cloud services. Our focus is on configuring and extending proven platforms, integrating them into wider enterprise landscapes and ensuring they are secure, reliable and fit for long term operation.

We work across a range of enterprise platforms, applying them pragmatically to support organisational processes, governance and service delivery.

Enterprise platforms we commonly work with include:

• Microsoft Dynamics 365 supporting customer relationship management, case management, workflow automation and enterprise reporting.
• Salesforce delivering configurable CRM solutions, service management, data integration and user facing digital services.
• Adobe Experience Cloud supporting content management, digital experience delivery, analytics and personalisation at scale.

Enterprise environments often rely on multiple platforms operating together. We design and implement cross platform integration to enable secure and reliable data exchange between systems.

Integration platforms we commonly work with include:

• TIBCO supporting enterprise messaging, orchestration and integration across on premise and cloud based systems.
• Dell Boomi enabling data synchronisation, process automation and integration between SaaS and enterprise applications.

Our enterprise solutions typically involve:

• Platform configuration and extension tailoring enterprise platforms to meet business, policy and user requirements.
• System and data integration connecting CRM, content, finance and data platforms using secure and well governed interfaces.
• Identity and access management integrating enterprise platforms with organisational identity providers and role based access models.
• Data and reporting enabling operational reporting, management insight and enterprise data sharing.
• Operational support ensuring enterprise platforms and integrations are monitored, supported and maintained as live services.

We apply established enterprise delivery patterns and governance practices to ensure solutions remain adaptable, supportable and aligned to organisational standards.

• Platform first design maximising native capabilities before introducing custom development.
• API based and event driven integration reducing tight coupling between systems.
• Security and governance aligned to organisational policies and regulatory requirements.
• Incremental delivery reducing risk through phased rollout and continuous improvement.
• Operational readiness ensuring enterprise solutions are observable and fit for live service.

Practical data platforms and applied AI solutions that deliver real outcomes

We help organisations design and deliver data platforms and applied AI solutions that support better decision making, service improvement and operational efficiency. Our focus is on secure, explainable and operationally sound use of data and artificial intelligence.

We work across the full data lifecycle, from ingestion and platform design through to analytics, reporting and AI enabled capabilities.

Our AI and data services typically include:

• Data platform design and delivery using cloud native services such as Azure Fabric, AWS Athena, data lakes and managed analytics platforms to support secure and scalable data access.
• Analytics and visualisation enabling operational reporting, performance insight and evidence based decision making using modern analytics and dashboarding tools.
• Applied AI solutions including intelligent search, natural language interfaces, summarisation and decision support built on managed AI services.
• Data integration connecting enterprise platforms and data sources using governed and reliable integration patterns.
• Data governance and security implementing access controls, auditability and data management aligned to organisational and regulatory requirements.

We work with a range of cloud and AI technologies, selecting platforms based on use case, risk profile and operational constraints.

• Microsoft Azure including Azure Fabric, Azure Data Factory, Azure Synapse and Azure OpenAI for analytics and applied AI.
• AWS including S3, Glue, Athena, Lake Formation and managed AI services for data platforms and analytics.
• AI and language services supporting natural language processing, search and summarisation using managed and hosted models.

Our approach to AI and data is pragmatic and risk aware. We prioritise transparency, security and operational readiness, and deliver incrementally with clear success measures.

• Responsible and explainable AI with clear boundaries, oversight and governance.
• Cloud based and scalable platforms designed for performance and cost control.
• Integration with live services embedding insight and automation into operational systems.
• Incremental delivery starting with focused use cases and measurable outcomes.

Reliable delivery pipelines and operational support for live digital services

We provide continuous integration and support services that help organisations deliver changes safely, operate live services with confidence and continuously improve service quality. Our focus is on stability, transparency and reducing operational risk.

Our CI and support services are designed to work alongside delivery teams and operational stakeholders, supporting both new services and existing live systems.

Our CI and support services typically include:

• Continuous integration and delivery designing and maintaining automated build, test and deployment pipelines to support frequent and reliable releases.
• Environment management supporting development, test and production environments with clear configuration and access controls.
• Live service support providing incident management, issue resolution and operational support aligned to service needs.
• Monitoring and observability implementing logging, metrics and alerting to provide visibility into service health and performance.
• Release and change support managing deployments, rollbacks and service changes in a controlled and auditable way.
• Continuous improvement using operational insight to improve reliability, performance and service quality over time.

Our approach to CI and support is pragmatic and proportionate, scaling controls and processes based on service criticality, risk and organisational context.

• Automation first to reduce manual effort and deployment risk.
• Clear ownership and escalation for incidents and service issues.
• Operational readiness built into delivery rather than added at the end.
• Service continuity supporting resilience and recovery planning.

Building quality into digital services from design through to live operation

Quality assurance is embedded throughout our delivery approach, ensuring digital services are reliable, secure, accessible and fit for purpose. We focus on preventing defects through good design and engineering practices, supported by proportionate and risk based testing.

Our quality assurance activities span the full delivery lifecycle and are aligned to public sector delivery standards and live service expectations.

Our quality assurance services typically include:

• Test strategy and planning defining proportionate approaches aligned to service risk, delivery phase and organisational standards.
• Functional and integration testing validating user journeys, business processes and system integration across platforms.
• Automated testing implementing unit, integration and regression tests to support frequent and reliable releases.
• Performance and resilience testing assessing system behaviour under load and failure scenarios.
• Security testing supporting secure delivery through vulnerability assessment and risk focused testing.
• Accessibility testing ensuring services meet recognised accessibility standards and are usable by all users.
• User acceptance testing supporting business and operational users during service validation and release.

Quality assurance is closely integrated with delivery and operations to support live services and continuous improvement.

• Continuous integration and delivery embedding testing within automated delivery pipelines.
• Risk based assurance focusing effort where service risk and user impact are highest.
• Defect management and reporting providing clear visibility and traceability.
• Operational readiness supporting service transitions into live operation.